Accessibility

Making sure nostalgia and heritage are available to all.

It is important to us that all of our visitors can enjoy our museum without difficulties.

We will continue to improve our accessibility for all visitors and encourage anybody with access needs to read this page before their visit.

You can also Contact Us with the form at the bottom of this page. Please use it to ask us about booking a visit, organising a quieter time to visit where we can turn down the museum's music, or any other worries. You can also use it to tell us what we could do better for accessibility. We welcome any feedback because it will help us make sure the museum is accessible for all.

We are a Dementia Friendly Venue and have trained staff and volunteers on site to support visitors whilst they are with us.

Useful Information

Guide Dogs Welcome

Guide and assistance dogs are welcome in all areas of the museum

Cloakroom

Our cloakroom is available to store bags and coats.

Wheelchair

We have an wheelchair available to borrow on site during your visit

Foldable Chairs

We have foldable chairs which you use and carry around during your visit

Step-free Access

Our Museum, garden, gift shop and cafe are all on one floor and step-free with accessible toilets

Disabled Parking

We do not have disabled parking - click to see the Blue Badge parking available nearby

Transport (train)

Our nearest station is Ladbroke Grove on the Circle and Hammersmith & City lines. It has stairs and no lift. Our nearest step-free station is Paddington on Elizabeth, Circle, Hammersmith & City, District and Bakerloo Lines. From Paddington, you can catch local buses to the museum. Click here to find more information about accessibility on London Underground services.

Transport (Bus and Coach)

The museum is a few minutes walk from Ladbroke Grove bus stop (stop B). From here, you can catch the 7, 52, 23, 52, 70, 228 and 452 buses. Our nearest coach parking is at Westfield White City. This can be booked in advance via their website or emailing [email protected].

Sensory Guide and Easy Read Summary

Our sensory guide includes information about lighting, sounds, flooring and exit spaces. Our Easy Read tells you about the museum, objects you'll see and information on planning a visit. Both will be available at Reception when you arrive or you can download them to your device below:

Download Sensory Guide

Download Easy Read

Sensory Bags

Alt-text: Image of a blue drawstring rucksack laid out next to items from our sensory bags. This includes coloured lens paddles, a newspaper sensory toy, a small tiger cuddly toy, a bottle fidget toy, ear defenders, a printed guide, and schedule tiles in a blue bag.

You can collect one of our sensory bags at reception, to help you enjoy your visit. The bag contains tools, toys, and PECS® symbol trails that you can use to explore the museum. Please get in touch if you would like to reserve a sensory bag ahead of your visit.

Download Sensory Bags Introduction

We have created schedule tiles and a planning sheet using PECS® symbols to help you plan your visit to the museum. You can download the tiles and sheet to print and use at home ahead of your visit. These are also available to borrow in our sensory bags, which you can pick up at reception on arrival.

Schedule Tiles

Schedule Sheet

Google Tour 360˚

If you would like to know what you might see when visiting the museum, you can click the virtual tour below and walk around our Time Tunnel.

Contact Us

This is a contact form for anyone who would like to talk about their visit to the museum. It has been made so you can speak with a member of our team about access requirements, book a quieter visit time, ask about parking or to let us know how we can improve.

If you would prefer to call us on the phone, our number is 020 7343 9611.